"Book review: Peter Hernon and Ellen Altman, Assessing service quality: ..."

Judy Broady-Preston (2011)

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DOI: 10.1177/0961000611422282

access: closed

type: Journal Article

metadata version: 2020-05-25

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Judy Broady-Preston:
Book review: Peter Hernon and Ellen Altman, Assessing service quality: Satisfying the expectations of library customers. J. Libr. Inf. Sci. 43(4): 273-274 (2011)

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