"Using the critical incident technique to evaluate the service quality ..."

Anna Ching-Yu Wong (2013)

> Home

Details and statistics

DOI: —

access: open

type: Journal Article

metadata version: 2019-05-22

- view
  - electronic edition @ informationr.net (open access)
- export record
  dblp key:
  - journals/ires/Wong13
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/ires/Wong13
Anna Ching-Yu Wong:
Using the critical incident technique to evaluate the service quality perceptions of public library users: an exploratory study. Inf. Res. 18(3) (2013)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.