"Path analysis of the consequences of customer service skills: an ..."

Amjad A. Abu-ElSamen, Mamoun N. Akroush (2011)

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DOI: 10.1504/IJSS.2011.040642

access: closed

type: Journal Article

metadata version: 2020-09-24

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Amjad A. Abu-ElSamen, Mamoun N. Akroush:
Path analysis of the consequences of customer service skills: an exploratory study in Jordan. Int. J. Serv. Stand. 7(1): 50-77 (2011)

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