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"Evaluating and Improving a Self-Help Technical Support Web Site: Use of ..."
Pilsung Choe et al. (2006)
- Pilsung Choe, Chulwoo Kim, Mark R. Lehto, Xinran Lehto, Jan P. Allebach:
Evaluating and Improving a Self-Help Technical Support Web Site: Use of Focus Group Interviews. Int. J. Hum. Comput. Interact. 21(3): 333-354 (2006)
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