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"Competition and market segmentation of the call center service supply chain."
Yu Xia et al. (2015)
- Yu Xia, Bintong Chen, Vaidyanathan Jayaraman, Charles L. Munson:
Competition and market segmentation of the call center service supply chain. Eur. J. Oper. Res. 247(2): 504-514 (2015)
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