"A simulation based scheduling model for call centers with uncertain ..."

Thomas R. Robbins, Terry P. Harrison (2008)

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DOI: 10.1109/WSC.2008.4736410

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-10

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Thomas R. Robbins, Terry P. Harrison:
A simulation based scheduling model for call centers with uncertain arrival rates. WSC 2008: 2884-2890

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