"Building a help desk from scratch, with no staff, no equipment and no ..."

Carol L. Smith (1996)

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DOI: 10.1145/262051.262099

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Carol L. Smith:
Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators. SIGUCCS 1996: 139-142

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