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ORCID24th SIGUCCS 1996: Chicago, IL, USA
- Lynne Jeffers, Lucia Samaras, Thomas E. Board:
Proceedings of the 24th Annual ACM SIGUCCS Conference on User Services, Chicago, IL, USA, September 30 - October 2, 1996. ACM 1996, ISBN 0-89791-810-X - Rodney Petersen, William Kupersanin:
User privacy in a networked environment (workshop): legal, policy, and ethical considerations when responding to complaints of misuse. 3 - Ann Stunden:
Managing change (workshop). 5 - Patrick Canevello, Diane Jung-Gribble:
Educating computing support professionals at Northwestern University & Indiana University (panel). 9-10 - Niki Aguirre, Sajjad Lateef, Keith Dorwick, Ken McAllister
, Jim Fletcher, James J. Sosnoski:
If they build it, they will come (panel): creating a virtual academic department in cyberspace - a presentation by the E-works collective of the University of Illinois at Chicago. 11-12 - Shelley Owen, Bronwen Heuer:
Telecommuting to the university (panel). 13 - James L. Adams, Lucinda T. Lea:
Providing dial-up graphic access to Internet. 17-19 - Kevin Balogh:
Aiming for a consolidated help desk - a consultant's point of view. 21-22 - Jeanne Cavanaugh:
To web or not to web. 23-25 - Teresa M. Craighead:
Managing large publications/communications projects and surviving to tell the tale. 27-30 - David E. Dodds:
Integrating electronic mail into university culture. 31-35 - David E. Dodds:
Netscape - network tool or is it more than just that? 37-41 - Peter Donovan, Robin Ruefle:
The Wireless Computing Lab Prototype Project at the University of Pittsburgh. 43-49 - David A. Dougherty, Paul R. Taylor, Don Michaels:
Automating user request processing with EARP. 51-55 - Nicole English:
Web exams and surveys: using the Web to gather and disseminate information. 57-58 - Kathryn F. Gates, Krista H. Vernon, James F. Ball, Carl E. Raffa:
The Lighthouse: a lightweight call tracking system for adapting to changing technology needs. 59-63 - Walter Gilbert:
Supporting 50 classrooms full of whiz-bang technology. 65-66 - Joyce E. Hicks, Marlane C. Steinwart:
The Web as a campus wide information system: tunnel of love or house of mirrors. 67-68 - Bonnie R. Hites:
Special computing resources and services for Indiana University departments. 69-72 - Jan R. Holloway, Marsha P. Waren:
Who spins the Web? 73-76 - Allan R. Jones:
The brass rings of technology: how to present the new computing solutions. 77-79 - Christopher F. Jones:
Beyond evolution: the transformation of the Princeton University help desk. 81-83 - Pat Kava:
Developing your ESP (existing support program) for fun and profit-or-implementing a successful tiered client services program. 85-88 - Lida L. Larsen:
Information literacy: the Web is not an encyclopedia. 89-93 - Tim Leehane:
Level II technical support in a distributed computing environment. 95-99 - Jerry Martin:
Desktop videoconferencing - first steps. 101-104 - Jerry Martin:
Moving to a total client server operation. 105-108 - Kathy Mayberry, Steve Pierce:
Residence hall consulting at Penn State. 109-111 - Kathy Mayberry, Joe Leluga:
Penn State's "Lab Manager". 113-115 - Theresa A. M. Noble:
Training student staff: a conference-style approach. 117-119 - Mike Ossing, Christy Rigg:
We won't be getting a Christmas card from them this year - Kenyon College's client support transition. 121-122 - Jeff Pankin, Mary Ellen Bushnell:
When opportunity knocks: leveraging reengineering for computer training. 123-126 - Peter L. Peterson:
Self-paced training expanding educational opportunities. 127-131 - Michael G. Prais, Nanette Suitts:
Seven years good luck: changing the labs at a regional university. 133-137 - Carol L. Smith:
Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators. 139-142 - Kelly Wainwright:
Technology crash course: introducing new students to the campus computing environment. 143-145 - Don M. Wee:
Re-centralizing: the pendulum wobbles back. 147-150 - Marsha Woodbury:
LEEP3 - distance education tips. 151-152
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