"Operational Business Intelligence bei Call Centern- Erkenntnisse einer ..."

Christian Hrach, Rainer Alt (2012)

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type: Conference or Workshop Paper

metadata version: 2024-05-24

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Christian Hrach, Rainer Alt:
Operational Business Intelligence bei Call Centern- Erkenntnisse einer Fallstudienuntersuchung. MKWI 2012: 1131-1144

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