"Visualization of Customer Satisfaction Linked to Behavior Using a ..."

Hisashi Masuda, Wilfrid Utz (2019)

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DOI: 10.1007/978-3-030-29551-6_53

access: closed

type: Conference or Workshop Paper

metadata version: 2020-12-29

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Hisashi Masuda, Wilfrid Utz:
Visualization of Customer Satisfaction Linked to Behavior Using a Process-Based Web Questionnaire. KSEM (1) 2019: 596-603

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