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"Towards generic Service Management Concepts - A Service Model Based Approach."
Markus Garschhammer et al. (2001)
- Markus Garschhammer, Rainer Hauck, Heinz-Gerd Hegering, Bernhard Kempter, Igor Radisic, Harald Rölle, Holger Schmidt, Michael Langer, Michael Nerb:
Towards generic Service Management Concepts - A Service Model Based Approach. Integrated Network Management 2001: 719-732
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