"Effectiveness of post-service failure email-based recovery efforts: some ..."

Gianfranco Walsh et al. (2019)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2019-12-10

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Gianfranco Walsh, Mario Schaarschmidt, Edward Shiu, Louise Hassan:
Effectiveness of post-service failure email-based recovery efforts: some experimental evidence. ICIS 2019

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