"Chronic Complainers or Increased Awareness? The Dynamics of Social Media ..."

Shujing Sun, Yang Gao, Huaxia Rui (2021)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-04

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  - conf/hicss/SunGR21
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  - https://dblp.org/rec/conf/hicss/SunGR21
Shujing Sun, Yang Gao, Huaxia Rui:
Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service. HICSS 2021: 1-10

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