"Translating Customer-Focused Strategic Issues into Operational Processes ..."

Luciano Batista, Peter Kawalek (2004)

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DOI: 10.1007/978-3-540-30078-6_22

access: closed

type: Conference or Workshop Paper

metadata version: 2020-10-25

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Luciano Batista, Peter Kawalek:
Translating Customer-Focused Strategic Issues into Operational Processes Through CRM - A Public Sector Approach. EGOV 2004: 128-133

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