"Process Mining-based Understanding and Analysis of Volvo IT's Incident and ..."

Chang Jae Kang et al. (2013)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-03-10

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Chang Jae Kang, Young Sik Kang, Yeong Shin Lee, Seonkyu Noh, Hyeong Cheol Kim, Woo Cheol Lim, Juhee Kim, Regina Hong:
Process Mining-based Understanding and Analysis of Volvo IT's Incident and Problem Management Processes. BPIC@BPM 2013

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