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Tsz-Wai Lui

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Journal Articles

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2021
[j5]
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  - journals/jitt/Lui21
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Tsz-Wai Lui:
Augmented reality and virtual reality: Changing realities in a dynamic world. J. Inf. Technol. Tour. 23(4): 637-639 (2021)
2020
[j4]
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  - journals/iam/BonarettiBLPM20
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Dario Bonaretti, Marcin Bartosiak, Tsz-Wai Lui, Gabriele Piccoli, Daniele Marchesani:
"What can I(S) do for you?": How technology enables service providers to elicit customers' preferences and deliver personalized service. Inf. Manag. 57(6): 103346 (2020)
2016
[j3]
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  - journals/tmis/LuiP16
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Tsz-Wai Lui, Gabriele Piccoli:
The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance. ACM Trans. Manag. Inf. Syst. 7(1): 2:1-2:15 (2016)
2014
[j2]
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  - journals/ejis/PiccoliL14
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Gabriele Piccoli, Tsz-Wai Lui:
The competitive impact of information technology: can commodity IT contribute to competitive performance? Eur. J. Inf. Syst. 23(6): 616-628 (2014)
2007
[j1]
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Tsz-Wai Lui, Gabriele Piccoli, Blake Ives:
Marketing strategies in virtual worlds. Data Base 38(4): 77-80 (2007)

Conference and Workshop Papers

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2017
[c1]
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Daniele Marchesani, Gabriele Piccoli, Tsz-Wai Lui:
The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance. ENTER 2017: 377-386

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