"The Impact of IT-Enabled Customer Experience Management on Service ..."

Daniele Marchesani, Gabriele Piccoli, Tsz-Wai Lui (2017)

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DOI: 10.1007/978-3-319-51168-9_27

access: closed

type: Conference or Workshop Paper

metadata version: 2019-02-07

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Daniele Marchesani, Gabriele Piccoli, Tsz-Wai Lui:
The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance. ENTER 2017: 377-386

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