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Journal Articles
- 2015
[j2]Peeter Kukk, Sanna Heikkinen:
Assignments and Grading in Engineering Graphics Courses. Int. J. Eng. Pedagog. 5(3): 8-14 (2015)- 2000
- [j1]Harri Holma, Sanna Heikkinen, Otto-Aleksanteri Lehtinen, Antti Toskala:
Interference considerations for the time division duplex mode of the UMTS Terrestrial Radio Access. IEEE J. Sel. Areas Commun. 18(8): 1386-1393 (2000)
Conference and Workshop Papers
- 2024
- [c9]Juhani Heikka, Sanna Heikkinen, Marika Iivari, Timo Koivumäki:
Digitalization Impact Evaluation Model: A Case Study. QUATIC 2024: 279-294 - 2023
- [c8]Sanna Heikkinen, Marko Jäntti, Markku Tukiainen:
Continual Service Improvement: A Systematic Literature Review. QUATIC 2023: 30-44 - 2020
- [c7]Sanna Heikkinen, Marko Jäntti
, Kaija Saranto:
Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study. QUATIC 2020: 155-168 - 2019
- [c6]Sanna Heikkinen, Marko Jäntti:
Studying Continual Service Improvement and Monitoring the Quality of ITSM. QUATIC 2019: 193-206 - 2015
- [c5]Peeter Kukk, Sanna Heikkinen:
Assignments, assessment and feedback in Engineering Graphics courses. EDUCON 2015: 77-82 - [c4]Mikko Honkala, Sanna Heikkinen, Anu Lehtovuori, Johanna Leppävirta:
Do autonomously motivated students benefit from collaborative learning methods? EDUCON 2015: 297-300 - 2013
- [c3]Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel:
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. SPICE 2013: 176-187 - 2012
- [c2]Sanna Heikkinen, Marko Jäntti:
Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies. DEXA Workshops 2012: 55-59 - [c1]Sanna Heikkinen, Marko Jäntti:
Establishing a Continual Service Improvement Model: A Case Study. EuroSPI 2012: 61-72
Coauthor Index
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