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2010 – 2019
- 2013
[c7]Nina Zinovieva, Xiaodan Zhuang, Pat Peterson, Joe Alwan, Rohit Prasad:
Probabilistic trainable segmenter for call center audio using multiple features. INTERSPEECH 2013: 2054-2058
2000 – 2009
- 2009
- [c6]Bernhard Suhm, Pat Peterson:
Call browser: a system to improve the caller experience by analyzing live calls end-to-end. CHI 2009: 1313-1322 - 2002
- [j1]Bernhard Suhm, Pat Peterson:
A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRs. Int. J. Speech Technol. 5(1): 23-37 (2002) - [c5]Bernhard Suhm, Josh Bers, Daniel McCarthy, Barbara Freeman, David Getty, Katherine Godfrey, Pat Peterson:
A comparative study of speech in the call center: natural language call routing vs. touch-tone menus. CHI 2002: 283-290 - 2001
- [c4]Bernhard Suhm, Pat Peterson:
Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure. CHI Extended Abstracts 2001: 129-130
1990 – 1999
- 1992
- [c3]Steve Austin, Rusty Bobrow, Dan Ellard, Robert Ingria, John Makhoul, Long Nguyen, Pat Peterson, Paul Placeway, Richard M. Schwartz:
BBN Real-Time Speech Recognition Demonstrations. HLT 1992 - 1991
- [c2]Madeleine Bates, Dan Ellard, Pat Peterson, Varda Shaked:
Using Spoken Language to Facilitate Military Transportation Planning. HLT 1991 - 1990
- [c1]Steve Austin, Pat Peterson, Paul Placeway, Richard M. Schwartz, Jeff Vandergrift:
Toward a Real-Time Spoken Language System Using Commercial Hardware. HLT 1990
Coauthor Index
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