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Nguyen Anh Khoa Dam

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2020 – today

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2024
[j3]
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Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle:
Applying customer intelligence in marketing: a holistic approach. Int. J. Appl. Decis. Sci. 17(2): 206-229 (2024)
2023
[c15]
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Thang Le Dinh, My Hang Vu Thi, Nguyen Anh Khoa Dam, Jolita Ralyté:
Context-Aware Service Modelling: A Knowledge-Centric Framework. AMCIS 2023
[c14]
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My Hang Vu Thi, Thang Le Dinh, Nguyen Anh Khoa Dam, Cuong Pham-Nguyen:
Context-aware Knowledge-based Systems: A Literature Review. HICSS 2023: 4576-4585
[c13]
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Thi Khue Thu Ngo, Phuong Thao Nguyen, Thang Le Dinh, Nguyen Anh Khoa Dam:
The Implementation of Integrated Multichannel Services in the Hospitality Sector in Vietnam. IESS 2023: 5003
2022
[j2]
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Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle:
The Quest for Customer Intelligence to Support Marketing Decisions: A Knowledge-Based Framework. Vietnam. J. Comput. Sci. 9(3): 349-368 (2022)
[c12]
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Thang Le Dinh, Nguyen Anh Khoa Dam, Gia Huan Ho:
Towards Knowledge-based Smart Service Systems: The Case of a Recommender System for a Cultural Organization. IESS 2022: 5001
[c11]
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Thang Le Dinh, Nguyen Anh Khoa Dam, Nam Nguyen Chan, My Hang Vu Thi, Cuong Pham-Nguyen:
From Customer Data to Smart Customer Data: The Smart Data Transformation Process. IESS 2022: 5002
[c10]
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Thang Le Dinh, My Hang Vu Thi, Nguyen Anh Khoa Dam, Nam Nguyen Chan:
Trivi: A Conceptual Framework for Customer Intelligence Systems for Small and Medium-sized Enterprises. PACIS 2022: 177
2021
[j1]
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Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle:
Towards a Conceptual Framework for Customer Intelligence in the Era of Big Data. Int. J. Intell. Inf. Technol. 17(4): 1-17 (2021)
[c9]
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Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle:
Key Aspects of Customer Intelligence in the Era of Massive Data. ACIIDS 2021: 259-271
[c8]
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Nguyen Anh Khoa Dam, Thang Le Dinh:
Key Performance Indicators for Crisis-Ready Organizations in the Era of Massive Data: The Case of the Cultural Sector. AMCIS 2021
[c7]
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Thang Le Dinh, Nguyen Anh Khoa Dam:
Towards Smart Customer Knowledge Management Systems. ICCCI (CCIS Volume) 2021: 225-238
[c6]
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Thang Le Dinh, Thanh Thoa Pham Thi, Nguyen Anh Khoa Dam, William Menvielle:
A Service Science Perspective on Resilience of Service Organisations. IESS 2021: 2002
[c5]
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Thang Le Dinh, Nguyen Anh Khoa Dam:
Smart Data as a Service. IESS 2021: 3001
[c4]
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  - conf/icfnds/ChanVPDDTT21
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Nam Nguyen Chan, Duc Loc Nguyen Vo, Cuong Pham-Nguyen, Thang Le Dinh, Nguyen Anh Khoa Dam, Thanh Thoa Pham Thi, My Hang Vu Thi:
Design and deployment of a customer journey management system: the CJMA approach. ICFNDS 2021: 8-16
2020
[c3]
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Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle:
A Service-based Model for Customer Intelligence in the Age of Big Data. AMCIS 2020
[c2]
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Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle:
Customer Co-creation through the Lens of Service-dominant Logic: A literature Review. AMCIS 2020
[c1]
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Nguyen Anh Khoa Dam, Thang Le Dinh:
A Literature Review of Recommender Systems for the Cultural Sector. ICEIS (1) 2020: 715-726

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