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José M. Castán

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2010 – 2019

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2010
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María J. Martínez-Argüelles, José M. Castán, Angel A. Juan:
Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education. Int. J. Inf. Syst. Serv. Sect. 2(4): 57-72 (2010)

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