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"Using the Critical Incident Technique to Identify Factors of Service ..."

María J. Martínez-Argüelles, José M. Castán, Angel A. Juan (2010)

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DOI: 10.4018/JISSS.2010100104

access: closed

type: Journal Article

metadata version: 2020-09-29

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  - journals/ijisss/Martinez-ArguellesCJ10
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  - https://dblp.org/rec/journals/ijisss/Martinez-ArguellesCJ10
María J. Martínez-Argüelles, José M. Castán, Angel A. Juan:
Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education. Int. J. Inf. Syst. Serv. Sect. 2(4): 57-72 (2010)

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