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Diana Betina Mirsu

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2010 – 2019

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2012
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Diana Betina Mirsu:
Monitoring Help Desk Process Using KPI. SOFA 2012: 637-647
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Gabriela Prostean, Diana Betina Mirsu, Anca Draghici:
Incidents Management Process Improvement of IT Systems. SOFA 2012: 681-689

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