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Journal Articles
- 2022
[j9]Florian Johannsen, Gregor Zellner, Philipp Griesberger:
Creating a Functional Interdependency Map for Supporting the "Act of Improvement" in Business Process Improvement Projects. Int. J. Serv. Sci. Manag. Eng. Technol. 13(2): 1-23 (2022)- 2016
- [j8]Stefan Weinfurtner, Gregor Zellner, Stefan Münch:
Auswirkungen der Digitalisierung im Handel am Beispiel des Retourenprozesses. HMD Prax. Wirtsch. 53(1): 98-108 (2016) - 2013
- [j7]Gregor Zellner:
Towards a framework for identifying business process redesign patterns. Bus. Process. Manag. J. 19(4): 600-623 (2013) - 2011
- [j6]Gregor Zellner:
A structured evaluation of business process improvement approaches. Bus. Process. Manag. J. 17(2): 203-237 (2011) - [j5]Bernd Heinrich, Gregor Zellner, Susanne Leist:
Service integrators in business networks - the importance of relationship values. Electron. Mark. 21(4): 215-235 (2011) - [j4]Florian Johannsen, Susanne Leist, Gregor Zellner:
Six sigma as a business process management method in services: analysis of the key application problems. Inf. Syst. E Bus. Manag. 9(3): 307-332 (2011) - 2009
- [j3]Bernd Heinrich, Matthias Henneberger, Susanne Leist, Gregor Zellner:
The process map as an instrument to standardize processes: design and application at a financial service provider. Inf. Syst. E Bus. Manag. 7(1): 81-102 (2009) - 2008
- [j2]Gregor Zellner:
Identifizierung und Gestaltung neuer CRM-Prozesse. HMD Prax. Wirtsch. 259: 32-41 (2008) - [j1]Gregor Zellner:
Gestaltung hybrider Wertschöpfung mittels Architekturen - Analyse am Beispiel des Business Engineering. Wirtschaftsinf. 50(3): 187-195 (2008)
Conference and Workshop Papers
- 2015
- [c8]Florian Johannsen, Gregor Zellner:
Introducing a Professional Complaint Management: The Case of a Fleet Management Company. ECIS 2015 - 2011
- [c7]Philipp Griesberger, Susanne Leist, Gregor Zellner:
Analysis of techniques for business process improvement. ECIS 2011: 20 - 2010
- [c6]Gregor Zellner, Susanne Leist, Florian Johannsen:
Selecting Critical Processes for a Six Sigma Project: Experiences from an Automotive Bank. ECIS 2010: 77 - [c5]Susanne Leist, Matthias Goeken, Gregor Zellner:
Vorwort. MKWI 2010: 1843-1844 - 2009
- [c4]Bernd Heinrich, Gregor Zellner, Susanne Leist:
CRM Actions and Processes - Goal-oriented Design based on Relationship Values. Wirtschaftsinformatik (2) 2009: 177-182 - 2008
- [c3]Susanne Leist, Gregor Zellner:
Situational Architecture Engineering (SAE) - Improving Strategic Change Through Architecture Methods. ICIS 2008: 2 - 2007
- [c2]Florian Johannsen, Susanne Leist, Gregor Zellner:
Information losses within the collaborative integration of different process models - BPML as an XML-based interchange format for BPMN business process models. HICSS 2007: 9 - 2006
- [c1]Susanne Leist, Gregor Zellner:
Evaluation of current architecture frameworks. SAC 2006: 1546-1553
Parts in Books or Collections
- 2015
- [p1]Florian Johannsen, Susanne Leist, Gregor Zellner:
Implementing Six Sigma for Improving Business Processes at an Automotive Bank. Handbook on Business Process Management (1) 2015: 393-416
Coauthor Index
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