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Richard Roberts 0002

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affiliation: Rice University

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2000 – 2009

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2008
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Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White:
From help desk and resnet to "Best Service Center in Town". SIGUCCS 2008: 27-32
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Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White:
(Wiki + ResTechs) = (fresh documentation + organic knowledge management + training materials + good, cheap technical writers). SIGUCCS 2008: 173-180

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