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International Journal of Services Technology and Management, Volume 29

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Volume 29, Number 1, 2024

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Piyush Gupta, Amit Sachan, Vivek Mishra:
Perceived service process in e-service delivery system: B2C online retailers performance ranking by TOPSIS. 1-17
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  - journals/ijstm/HeinsS24
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Caroline Heins, Sebastian Scheler:
Customer acceptance of unmanned stores with a focus on grocery retail. 18-38
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  - journals/ijstm/EslavaBautistaB24
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Jorge Eslava-Bautista, Mark Beecroft:
Data as a potential path for the automotive aftersales business to remain active through and after the decarbonisation. 39-58
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Sören Eriksson, Bengt Söderlund:
Commercial air transport in Africa: changing structure and development of country pairs. 59-75
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Maaria Nuutinen, Katri Valkokari, Maarit Halttunen, Katariina Palomäki:
Characteristics of industrial service ecosystem practices for industrial renewal. 76-96

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