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Business Process Management Journal, Volume 3
Volume 3, Number 1, 1997
- Mary Ann Murray, Marc P. Lynn:
Business process re-engineering/information system development to improve customer service quality. 9-16 - Peter Kueng, Peter Kawalek:
Goal-based business process models: creation and evaluation. 17-38 - Chung For Choi, Stephen L. Chan:
Business process re-engineering: evocation, elucidation and exploration. 39-63 - Mohamed Zairi:
Business process management: a boundaryless approach to modern competitiveness. 64-80 - Eric Deakins, Hugh H. Makgill:
What killed BPR? Some evidence from the literature. 81-107
Volume 3, Number 2, 1997
- Colin J. Coulson-Thomas:
Process management in a hospital and healthcare context: Evidence of the HOCAPRIT project. 118-132 - Bing Yu, David T. Wright:
Software tools supporting business process analysis and modelling. 133-150 - Sandie Kappes:
Putting your IDEF0 model to work. 151-161 - Johnny Chu:
Hydro-Electric Corporation's PMLink: A case study of re-engineering through workflow computing. 162-172 - Vipul K. Gupta, Duke Rohe:
Houston Business Process Re-engineering Share Group: a case study. 173-180
Volume 3, Number 3, 1997
- Lars Hvam
, Anders Paarup Nielsen
, Ole-Christian Bjarnø:
Re-engineering caused by ISO 9000 certification. 192-204 - José-Luis Guerrero-Cusumano, Willem J. Selen:
A comparison of international quality standards: divergence and agreement. 205-217 - David J. Paper:
The value of creativity in business process re-engineering. 218-231 - Martyn A. Ould:
Designing a re-engineering proof process architecture. 232-247 - Angela Clarke, Stan Manton:
A benchmarking tool for change management. 248-255

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