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ORCIDIESS 2013: Porto, Portugal
- João Falcão e Cunha, Mehdi Snene, Maria Henriqueta Nóvoa:
Exploring Services Science - 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Lecture Notes in Business Information Processing 143, Springer 2013, ISBN 978-3-642-36355-9 - Dieter De Smet, Wolfgang A. Molnar:
Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider. 1-13 - Monica Dragoicea
, Laurentiu Bucur, Monica Patrascu:
A Service Oriented Simulation Architecture for Intelligent Building Management. 14-28 - Gonçalo Antunes, José Borbinha:
Capabilities in Systems Engineering: An Overview. 29-42 - Martin Henkel, Erik Perjons, Anders Thelemyr:
Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences. 43-57 - Julian D. M. Castaño, Maria do Rosário Alves Moreira, Paulo S. A. Sousa, Raquel F. Ch. Meneses:
Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption. 58-72 - Niels Feldmann, Marc Kohler, Steven O. Kimbrough, Hansjörg Fromm:
Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining. 73-85 - Marco Vicente, Nelson Gama, Miguel Mira da Silva:
Modeling ITIL Business Motivation Model in ArchiMate. 86-99 - Eric Dubois, Anne Rousseau:
Service Science: A Service System Design Science Research Method? 100-113 - Jorge Cardoso:
Modeling Service Relationships for Service Networks. 114-128 - Diogo Nunes, Isabel Rosa, Miguel Mira da Silva:
Evaluating the IT Strategic Plan for the Public Administration in Portugal. 129-140 - Jorge Cardoso, Carlos Pedrinaci, Pieter De Leenheer:
Open Semantic Service Networks: Modeling and Analysis. 141-154 - Pieter De Leenheer, Jorge Cardoso, Carlos Pedrinaci:
Ontological Representation and Governance of Business Semantics in Compliant Service Networks. 155-169 - Axel Kieninger, Florian Berghoff, Hansjörg Fromm, Gerhard Satzger:
Simulation-Based Quantification of Business Impacts Caused by Service Incidents. 170-185 - Rafael Almeida, Ruben Filipe de Sousa Pereira, Miguel Mira da Silva:
IT Governance Mechanisms: A Literature Review. 186-199 - Biljana Bajic-Bizumic, Claude Petitpierre, Hieu Chi Huynh, Alain Wegmann:
A Model-Driven Environment for Service Design, Simulation and Prototyping. 200-214 - Rui Alves, Nuno Jardim Nunes:
Towards a Taxonomy of Service Design Methods and Tools. 215-229 - Marco Roque, Fernando Brito e Abreu:
A Survey of Tool Support for the Animation of IT Services Process Models Execution. 230-245 - Maria do Rosário Alves Moreira, Miguel A. S. Maia, Paulo S. A. Sousa, Raquel F. Ch. Meneses:
Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms. 246-262 - Marta Campos Ferreira, Maria Henriqueta Nóvoa, Teresa Galvão Dias:
A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport. 263-278 - Paulus Torkki, Paul Lillrank:
Benchmarking as a Development Tool in Healthcare. 279-284 - Geert Poels, Griet Van Der Vurst, Elisah Lemey:
Towards an Ontology and Modeling Approach for Service Science. 285-291 - Mário Almeida, Carlos Mendes, Miguel Mira da Silva:
Extended DEMO-Based SLAs to Specify Customers' Expectations. 292-298 - Andre F. G. Castro, Raquel F. Ch. Meneses, Maria do Rosário Alves Moreira:
Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling. 299-305 - Theodor Borangiu, Monica Dragoicea, Virginia Ecaterina Oltean, Iulia Iacob:
A Model for Open, On-Demand, Collaborative Education for Service Science. 306-312 - Dany C. Coelho, Raquel F. Ch. Meneses, Maria do Rosário Alves Moreira:
Factors Influencing Purchase Intention of Private Label Products: The Case of Smartphones. 313-321 - Ana Melro, Bruno Silva, Rui José:
Media Sharing in Situated Displays: Service Design Lessons from Existing Practices with Paper Leaflets. 322-328 - Johannes Kunze von Bischhoffshausen, Jeffrey T. Becker:
Towards a Personal Relationship-Based Assignment of Client Representatives to Accounts. 329-335 - Benedikt Brenken, Arno Schmitz-Urban, Gerhard Gudergan:
Future Deployment of Technology in Healthcare Services - A Delphi Approach. 336-342
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