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@article{DBLP:journals/jossr/BramklevS11,
  author       = {Caroline Bramklev and
                  Patrik Str{\"{o}}m},
  title        = {A conceptualization of the product/service interface: Case of the
                  packaging industry in Japan},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {1},
  pages        = {21--48},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0002-x},
  doi          = {10.1007/S12927-011-0002-X},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BramklevS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ElangoJ11,
  author       = {B. Elango and
                  James R. Jones},
  title        = {Drivers of insurance demand in emerging markets},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {2},
  pages        = {185--204},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0008-4},
  doi          = {10.1007/S12927-011-0008-4},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ElangoJ11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KrishnaDJ11,
  author       = {Anupam Krishna and
                  G. S. Dangayach and
                  Rakesh Jain},
  title        = {Service recovery: Literature review and research issues},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {1},
  pages        = {71--121},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0004-8},
  doi          = {10.1007/S12927-011-0004-8},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KrishnaDJ11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/LubricaMA11,
  author       = {Mari Anjeli Lubrica and
                  Muriati Mukhtar and
                  Salha Abdullah},
  title        = {The {EEE} encounter model: Applying the service dominant logic to
                  {B2B} e-marketplaces},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {1},
  pages        = {49--69},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0003-9},
  doi          = {10.1007/S12927-011-0003-9},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/LubricaMA11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Mishra11,
  author       = {Vishal Mishra},
  title        = {The influence of e-business alliance network on E-business firm's
                  performance: An exploratory study},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {2},
  pages        = {153--184},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0007-5},
  doi          = {10.1007/S12927-011-0007-5},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Mishra11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/QiuWY11,
  author       = {Robin G. Qiu and
                  Zhengpeng Wu and
                  Yan Yu},
  title        = {A tractable approximation approach to improving hotel service quality},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {1},
  pages        = {1--20},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0001-y},
  doi          = {10.1007/S12927-011-0001-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/QiuWY11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/SimonsBR11,
  author       = {Jacob V. Simons and
                  Gerard J. Burke and
                  Gregory R. Russell},
  title        = {A cost-based model for customer batching in mass service operations},
  journal      = {J. Serv. Sci. Res.},
  volume       = {3},
  number       = {2},
  pages        = {123--151},
  year         = {2011},
  url          = {https://doi.org/10.1007/s12927-011-0006-6},
  doi          = {10.1007/S12927-011-0006-6},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/SimonsBR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}