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@article{DBLP:journals/ijstm/ErikssonS24,
  author       = {S{\"{o}}ren Eriksson and
                  Bengt S{\"{o}}derlund},
  title        = {Commercial air transport in Africa: changing structure and development
                  of country pairs},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {29},
  number       = {1},
  pages        = {59--75},
  year         = {2024},
  url          = {https://doi.org/10.1504/IJSTM.2024.138147},
  doi          = {10.1504/IJSTM.2024.138147},
  timestamp    = {Thu, 30 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ErikssonS24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/EslavaBautistaB24,
  author       = {Jorge Eslava{-}Bautista and
                  Mark Beecroft},
  title        = {Data as a potential path for the automotive aftersales business to
                  remain active through and after the decarbonisation},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {29},
  number       = {1},
  pages        = {39--58},
  year         = {2024},
  url          = {https://doi.org/10.1504/IJSTM.2024.138262},
  doi          = {10.1504/IJSTM.2024.138262},
  timestamp    = {Thu, 30 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/EslavaBautistaB24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/GuptaSM24,
  author       = {Piyush Gupta and
                  Amit Sachan and
                  Vivek Mishra},
  title        = {Perceived service process in e-service delivery system: {B2C} online
                  retailers performance ranking by {TOPSIS}},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {29},
  number       = {1},
  pages        = {1--17},
  year         = {2024},
  url          = {https://doi.org/10.1504/IJSTM.2024.138237},
  doi          = {10.1504/IJSTM.2024.138237},
  timestamp    = {Thu, 30 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/GuptaSM24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HeinsS24,
  author       = {Caroline Heins and
                  Sebastian Scheler},
  title        = {Customer acceptance of unmanned stores with a focus on grocery retail},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {29},
  number       = {1},
  pages        = {18--38},
  year         = {2024},
  url          = {https://doi.org/10.1504/IJSTM.2024.138248},
  doi          = {10.1504/IJSTM.2024.138248},
  timestamp    = {Thu, 30 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HeinsS24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/NuutinenVHP24,
  author       = {Maaria Nuutinen and
                  Katri Valkokari and
                  Maarit Halttunen and
                  Katariina Palom{\"{a}}ki},
  title        = {Characteristics of industrial service ecosystem practices for industrial
                  renewal},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {29},
  number       = {1},
  pages        = {76--96},
  year         = {2024},
  url          = {https://doi.org/10.1504/IJSTM.2024.138259},
  doi          = {10.1504/IJSTM.2024.138259},
  timestamp    = {Thu, 30 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/NuutinenVHP24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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