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@article{DBLP:journals/ijss/Bai14,
  author       = {Shuming Bai},
  title        = {The dynamic relations in the {US} crude oil market},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {2/3/4},
  pages        = {103--115},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.067351},
  doi          = {10.1504/IJSS.2014.067351},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Bai14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/ChakrabortyK14,
  author       = {Subhajit Chakraborty and
                  Hale Kaynak},
  title        = {Role of service characteristics in determining the degree of customer
                  involvement: a typology},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {1},
  pages        = {3--18},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.061062},
  doi          = {10.1504/IJSS.2014.061062},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/ChakrabortyK14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/Ding14,
  author       = {Ning Ding},
  title        = {Cross-network externality analysis of the price structure on the credit
                  card market in China},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {2/3/4},
  pages        = {130--145},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.067355},
  doi          = {10.1504/IJSS.2014.067355},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Ding14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/Harouaka14,
  author       = {Abdallah Harouaka},
  title        = {What is unconventional oil and how does it impact oil resources evaluation
                  and ultimately oil prices?},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {2/3/4},
  pages        = {116--129},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.067353},
  doi          = {10.1504/IJSS.2014.067353},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Harouaka14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/Hossain14,
  author       = {Muhammad Muazzem Hossain},
  title        = {Pervasiveness of {SERVQUAL} and its potential for the standards for
                  functional quality of service},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {1},
  pages        = {67--83},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.061061},
  doi          = {10.1504/IJSS.2014.061061},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Hossain14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/LinZZ14,
  author       = {Ping Lin and
                  Sanjian Bill Zhang and
                  Gaiyan Zhang},
  title        = {Exploring risk containment among Big 4 firms through credit derivatives},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {2/3/4},
  pages        = {146--174},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.067354},
  doi          = {10.1504/IJSS.2014.067354},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/LinZZ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/Migdadi14,
  author       = {Yazan Khalid Abed{-}Allah Migdadi},
  title        = {The impact of banking sector reform in developing economies on banking
                  transactions security and quality: the case of Jordan},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {1},
  pages        = {37--50},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.061063},
  doi          = {10.1504/IJSS.2014.061063},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Migdadi14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/PennywellCJ14,
  author       = {Gwendolyn Pennywell and
                  Alan Chow and
                  Victoria Javine},
  title        = {A comparison of energy stock return models using Pitman closeness
                  criterion},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {2/3/4},
  pages        = {87--102},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.067350},
  doi          = {10.1504/IJSS.2014.067350},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/PennywellCJ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/ScottG14,
  author       = {Rebecca A. Scott and
                  Benjamin T. George},
  title        = {Evaluating healthcare process improvement for patient callbacks},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {1},
  pages        = {51--66},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.061060},
  doi          = {10.1504/IJSS.2014.061060},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/ScottG14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/ShengS14,
  author       = {Xiaojing Sheng and
                  Penny M. Simpson},
  title        = {Effects of perceived privacy protection: does reading privacy notices
                  matter?},
  journal      = {Int. J. Serv. Stand.},
  volume       = {9},
  number       = {1},
  pages        = {19--36},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJSS.2014.061059},
  doi          = {10.1504/IJSS.2014.061059},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/ShengS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}