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@article{DBLP:journals/ijss/Bai09,
  author       = {Shuming Bai},
  title        = {Measuring financial integration in the {BRIC} nations},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {3},
  pages        = {257--275},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.028676},
  doi          = {10.1504/IJSS.2009.028676},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Bai09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/ChenLK09,
  author       = {Xiaoying Chen and
                  Ping Lin and
                  Kai S. Koong},
  title        = {Detecting earnings management based on the quality of total accruals},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {3},
  pages        = {214--235},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.028674},
  doi          = {10.1504/IJSS.2009.028674},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/ChenLK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/DeVries09,
  author       = {Peter D. DeVries},
  title        = {Airline passenger information systems and process improvements},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {1},
  pages        = {42--50},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.021665},
  doi          = {10.1504/IJSS.2009.021665},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/DeVries09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/FlavianGO09,
  author       = {Carlos Flavi{\'{a}}n and
                  Raquel Gurrea and
                  Carlos Or{\'{u}}s},
  title        = {A heuristic evaluation of websites design for achieving the web success},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {1},
  pages        = {17--41},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.021664},
  doi          = {10.1504/IJSS.2009.021664},
  timestamp    = {Sat, 11 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijss/FlavianGO09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/FokZH09,
  author       = {Lillian Y. Fok and
                  Susan M. L. Zee and
                  Sandra J. Hartman},
  title        = {Relationships among factors related to employee perceptions of the
                  green movement in organisations},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {4},
  pages        = {316--332},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.032175},
  doi          = {10.1504/IJSS.2009.032175},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/FokZH09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/Hughes09,
  author       = {Jerald Hughes},
  title        = {Emergent quality standards for digital entertainment experience goods:
                  the case of consumer audio},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {4},
  pages        = {333--353},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.032176},
  doi          = {10.1504/IJSS.2009.032176},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Hughes09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/JuntunenJ09,
  author       = {Jouni Juntunen and
                  Jari Juga},
  title        = {Controlling the bullwhip with transport capacity constraints},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {2},
  pages        = {160--171},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.027221},
  doi          = {10.1504/IJSS.2009.027221},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/JuntunenJ09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/Martinez-VargasLT09,
  author       = {Julian Martinez{-}Vargas and
                  Gregorio Labatut{-}Serer and
                  Jesus Tanguma},
  title        = {The application of the tax effect accounting method in large Spanish
                  companies},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {2},
  pages        = {172--198},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.027222},
  doi          = {10.1504/IJSS.2009.027222},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/Martinez-VargasLT09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/MurthyN09,
  author       = {N. R. Vasudeva Murthy and
                  Ravi Nath},
  title        = {Determinants of digital access: a global empirical analysis},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {2},
  pages        = {95--114},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.027218},
  doi          = {10.1504/IJSS.2009.027218},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/MurthyN09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/PeltokorpiTKH09,
  author       = {Antti Peltokorpi and
                  Paulus Torkki and
                  Vesa Kamarainen and
                  Markku Hynynen},
  title        = {Improving economic efficiency of operating rooms: production planning
                  approach},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {3},
  pages        = {199--213},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.028673},
  doi          = {10.1504/IJSS.2009.028673},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/PeltokorpiTKH09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/PetersonWY09,
  author       = {Rebecca Peterson and
                  June Wei and
                  Jiaqin Yang},
  title        = {Development of e-business standards in engineering services},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {3},
  pages        = {236--256},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.028675},
  doi          = {10.1504/IJSS.2009.028675},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/PetersonWY09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/PhusavatA09,
  author       = {Kongkiti Phusavat and
                  Pornthep Anussornnitisarn},
  title        = {One-stop services concept for the public sector: successes and roadblocks},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {1},
  pages        = {67--80},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.021667},
  doi          = {10.1504/IJSS.2009.021667},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/PhusavatA09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/PoonYL09,
  author       = {Wai{-}Ching Poon and
                  Gun{-}Fie D. Yong and
                  Woon{-}Har P. Lam},
  title        = {An insight into the attributes influencing the acceptance of internet
                  banking: the consumers' perspective},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {1},
  pages        = {81--94},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.021668},
  doi          = {10.1504/IJSS.2009.021668},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/PoonYL09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/QinPP09,
  author       = {Hong Qin and
                  Victor R. Prybutok and
                  Daniel A. Peak},
  title        = {Service quality in the {USA} and mainland China's fast-food restaurants},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {4},
  pages        = {291--315},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.032174},
  doi          = {10.1504/IJSS.2009.032174},
  timestamp    = {Fri, 02 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijss/QinPP09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/SalwaniNCL09,
  author       = {Mohamed Intan Salwani and
                  Mohd Daud Norzaidi and
                  Siong Choy Chong and
                  Binshan Lin},
  title        = {Factors determining organisational commitment on security controls
                  in accounting-based information systems},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {1},
  pages        = {51--66},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.021666},
  doi          = {10.1504/IJSS.2009.021666},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/SalwaniNCL09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/SinghRG09,
  author       = {Gurmeet Singh and
                  Mahendra Reddy and
                  Neelesh Gounder},
  title        = {How demographic differences influence customer satisfaction with the
                  public service delivery in Fiji},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {3},
  pages        = {276--289},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.028677},
  doi          = {10.1504/IJSS.2009.028677},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/SinghRG09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/SongTB09,
  author       = {Wenchao Song and
                  Kim Hua Tan and
                  Andrej Baranek},
  title        = {Effective toolbox for lean service implementation},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {1},
  pages        = {1--16},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.021663},
  doi          = {10.1504/IJSS.2009.021663},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/SongTB09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/UtechtJ09,
  author       = {Kathleen M. Utecht and
                  Lawrence O. Jenicke},
  title        = {Increasing calculation consistency and reducing calculation time using
                  Six Sigma: a case study of salary determination in an institution
                  of higher education},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {2},
  pages        = {115--134},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.027219},
  doi          = {10.1504/IJSS.2009.027219},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/UtechtJ09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/Yunis09,
  author       = {Manal M. Yunis},
  title        = {A 'cloud-free' security model for cloud computing},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {4},
  pages        = {354--375},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.032177},
  doi          = {10.1504/IJSS.2009.032177},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijss/Yunis09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/YunisK09,
  author       = {Manal M. Yunis and
                  Kai S. Koong},
  title        = {Development and assessment of {ICT} maturity and global competitiveness
                  using a Two-Wheel causality model},
  journal      = {Int. J. Serv. Stand.},
  volume       = {5},
  number       = {2},
  pages        = {135--159},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSS.2009.027220},
  doi          = {10.1504/IJSS.2009.027220},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijss/YunisK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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