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@article{DBLP:journals/hmd/BickB08a,
  author       = {Markus Bick and
                  Kathrin B{\"{o}}rgmann},
  title        = {{IT} Service Management Support System (IT-S\({}^{\mbox{3}}\)) - wertorientierte
                  Einf{\"{u}}hrung und Etablierung von IT-Servicemanagement},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {29--37},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/03.php},
  doi          = {10.1007/BF03341153},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/BickB08a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/GoekenHK08,
  author       = {Matthias Goeken and
                  Rainer Heck and
                  Heiko Klein},
  title        = {Mit dem Service Value Lifecycle zur wertorientierten Serviceorganisation},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {19--28},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/02.php},
  doi          = {10.1007/BF03341152},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/GoekenHK08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/Gross08,
  author       = {J{\"{u}}rgen Gross},
  title        = {Best Practice im wertorientierten IT-Servicemanagement - zwei Frameworks
                  im Vergleich},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {38--47},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/04.php},
  doi          = {10.1007/BF03341154},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/Gross08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/HeierM08,
  author       = {Hauke Heier and
                  Mervyn G. Maistry},
  title        = {Wertbeitrag von {IT} Governance-Applikationen},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {93--103},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/10.php},
  doi          = {10.1007/BF03341160},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/HeierM08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/Jouanne-DiedrichSS08,
  author       = {Holger von Jouanne{-}Diedrich and
                  J{\"{u}}rgen Slaar and
                  Simon Schmidt},
  title        = {Next Generation Outsourcing aus IT-Dienstleistersicht},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {73--81},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/08.php},
  doi          = {10.1007/BF03341158},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/Jouanne-DiedrichSS08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/Mauch08,
  author       = {Christiane Mauch},
  title        = {Ungenutzte Potenziale in der IT-Leistungsverrechnung},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {104--114},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/11.php},
  doi          = {10.1007/BF03341161},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/Mauch08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/Nitzschke08,
  author       = {Volker Nitzschke},
  title        = {Performance-Messungen im IT-Servicemanagement},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {56--62},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/06.php},
  doi          = {10.1007/BF03341156},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/Nitzschke08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/SchulzRUB08,
  author       = {Veit Schulz and
                  Andreas Resch and
                  Falk Uebernickel and
                  Walter Brenner},
  title        = {Shared-Service-Organisationen als M{\"{o}}glichkeit wertorientierter
                  Steuerung des IT-Bereichs},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {63--72},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/07.php},
  doi          = {10.1007/BF03341157},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/SchulzRUB08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/Steinbeck08,
  author       = {Frank Steinbeck},
  title        = {Stabiler IT-Betrieb durch Gesch{\"{a}}ftsprozess{\"{u}}berwachung},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {82--92},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/09.php},
  doi          = {10.1007/BF03341159},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/Steinbeck08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/StummerN08,
  author       = {Christian Stummer and
                  Thomas Neubauer},
  title        = {Interaktive Portfolioauswahl im IT-Servicemanagement},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {48--55},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/05.php},
  doi          = {10.1007/BF03341155},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/StummerN08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/hmd/ZarnekowE08,
  author       = {R{\"{u}}diger Zarnekow and
                  Koray Erek},
  title        = {Nachhaltiges IT-Servicemanagement - Grundlagen, Vorgehensmodell und
                  Managementinstrumente},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {264},
  pages        = {7--18},
  year         = {2008},
  url          = {http://www.dpunkt.de/hmdissues/264/01.php},
  doi          = {10.1007/BF03341151},
  timestamp    = {Fri, 27 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/ZarnekowE08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}