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@inproceedings{DBLP:conf/siguccs/AkiyamaNMY19,
  author       = {Tsuyoshi Akiyama and
                  Takayuki Nagai and
                  Hideo Masuda and
                  Hiromi Yamaoka},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {How to Integrate On-premise Authentication System into Cloud Services:
                  Single Sign-on for Office365},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {132--134},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347818},
  doi          = {10.1145/3347709.3347818},
  timestamp    = {Tue, 15 Jun 2021 11:31:37 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/AkiyamaNMY19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ashraf19,
  author       = {Muhammed Naazer Ashraf},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Case Study of Building a High-Performance Team: Endpoint Engineering
                  Experiment},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {10--14},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347836},
  doi          = {10.1145/3347709.3347836},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ashraf19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrownFCN19,
  author       = {Lisa Brown and
                  Laurie Fox and
                  Miranda Carney{-}Morris and
                  Beth Lynn Nolen},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Training Faculty: Teaching Goals vs. Tech Tools - Finding a Balance},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {236},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347823},
  doi          = {10.1145/3347709.3347823},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/BrownFCN19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Casap19,
  author       = {Jaime Casap},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {The Speed of Learning},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {2},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347769},
  doi          = {10.1145/3347709.3347769},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Casap19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Chapman19,
  author       = {R. Kevin Chapman},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Be Careful what you Wish for},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {29--35},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347796},
  doi          = {10.1145/3347709.3347796},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Chapman19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Chapman19a,
  author       = {R. Kevin Chapman},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Mental Health in the {IT} Workplace},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {209},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347828},
  doi          = {10.1145/3347709.3347828},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Chapman19a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Davis19,
  author       = {Mark C. J. Davis Jr.},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {How's your EQ? - Let's find out!},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {87--88},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347770},
  doi          = {10.1145/3347709.3347770},
  timestamp    = {Wed, 22 Sep 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Davis19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Davis19a,
  author       = {Heather Davis},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {If You Specialize It, They Will Attend},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {111},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347777},
  doi          = {10.1145/3347709.3347777},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Davis19a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DavisP19,
  author       = {Mark C. J. Davis Jr. and
                  Aixa Pomales},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Slaying the Bad Communication Beast!},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {173--175},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347778},
  doi          = {10.1145/3347709.3347778},
  timestamp    = {Wed, 22 Sep 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/DavisP19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DeckerG19,
  author       = {Emy Decker and
                  Karen Glover},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Access Service Unbound},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {196--198},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347805},
  doi          = {10.1145/3347709.3347805},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DeckerG19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DoernteBL19,
  author       = {Melissa Doernte and
                  Arik Broman and
                  Tiffany Lieuw},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Supporting Students and Technology at Stanford University},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {40},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347812},
  doi          = {10.1145/3347709.3347812},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DoernteBL19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Donovan19,
  author       = {Gina Donovan},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {No One Has Any Time},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {125--126},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347814},
  doi          = {10.1145/3347709.3347814},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Donovan19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DuDWN19,
  author       = {Iris Du and
                  Heather Davis and
                  Corin Walker and
                  Tomeka Nolen},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Digital Transformation from Day One},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {86},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347776},
  doi          = {10.1145/3347709.3347776},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DuDWN19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ekuase-Anwansedo19,
  author       = {Ajayi Ekuase{-}Anwansedo and
                  Akai Smith},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Effect of Cloud Based Learning Management System on The Learning Management
                  System Implementation Process},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {176--179},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347835},
  doi          = {10.1145/3347709.3347835},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ekuase-Anwansedo19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Fletcher19,
  author       = {Kathryn Fletcher},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Innovative Uses for an Online Survey Tool at {WVU}},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {23--28},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347822},
  doi          = {10.1145/3347709.3347822},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Fletcher19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Fox19,
  author       = {Laurie Fox},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {My {SIGUCCS} Book Report},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {64},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347790},
  doi          = {10.1145/3347709.3347790},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Fox19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/FoxHNVF19,
  author       = {Laurie Fox and
                  Dan Herrick and
                  Beth Lynn Nolen and
                  Jason Vaughn and
                  Kathy Fletcher},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Productivity Panel {\&} Discussion},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {110},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347789},
  doi          = {10.1145/3347709.3347789},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/FoxHNVF19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/FreelandS19,
  author       = {Trevor Freeland and
                  Kendra Strode},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Student Staff in {IT:} From "just a job" to a career},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {41--46},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347827},
  doi          = {10.1145/3347709.3347827},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/FreelandS19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Freer19,
  author       = {Lindsey Freer},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Strategies for Career Resilience in the Face of Economic Uncertainty},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {20--22},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347811},
  doi          = {10.1145/3347709.3347811},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Freer19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Freudenberg19,
  author       = {Travis Freudenberg},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Barrels, Buggy Whips, And {BASIC} - {A} Historical And Personal Perspective
                  On Skill Obsolescence},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {154},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347816},
  doi          = {10.1145/3347709.3347816},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Freudenberg19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/FujimuraTO19,
  author       = {Sho Fujimura and
                  Fuminori Tanizaki and
                  Masaru Okumura},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Contemplating Public {NTP} Service Issues: How to Terminate Large-scale
                  Infrastructure Service},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {117--120},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347807},
  doi          = {10.1145/3347709.3347807},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/FujimuraTO19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GeierC19,
  author       = {Martin Geier and
                  Samarjit Chakraborty},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Challenges in {IT} Operations Management at a German University Chair
                  - Ten Years in Retrospect},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {97--103},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347824},
  doi          = {10.1145/3347709.3347824},
  timestamp    = {Tue, 02 Nov 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/GeierC19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GlennR19,
  author       = {Jason S. Glenn and
                  Kenneth L. Rose},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Establishing Governance for Project and Service Management},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {145--147},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347826},
  doi          = {10.1145/3347709.3347826},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/GlennR19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Handler19,
  author       = {Eric Handler},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Virtual Reality: Classroom Tool or Classroom Fool?},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {47--50},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347830},
  doi          = {10.1145/3347709.3347830},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Handler19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Handler19a,
  author       = {Eric Handler},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Badges: Do We Need to Show You Some Stinkin' Badges?},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {153},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347799},
  doi          = {10.1145/3347709.3347799},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Handler19a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Herrick19,
  author       = {Dan R. Herrick},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {SustainabiliIT: Maximizing Surplus Equipment Viability with Community
                  Engagement},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {65},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347792},
  doi          = {10.1145/3347709.3347792},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Herrick19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Herrick19a,
  author       = {Dan R. Herrick},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {In Defense of the Monolith: How Standards are Good News for Innovation},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {152},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347788},
  doi          = {10.1145/3347709.3347788},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Herrick19a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KasaharaSMF19,
  author       = {Yoshiaki Kasahara and
                  Takao Shimayoshi and
                  Tadayuki Miyaguchi and
                  Naomi Fujimura},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Migrate Legacy Email Services in Kyushu University to Exchange Online},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {127--131},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347817},
  doi          = {10.1145/3347709.3347817},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/KasaharaSMF19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KihiraYTSO19,
  author       = {Yoshitaka Kihira and
                  Takashi Yamanoue and
                  Motoo Tanaka and
                  Eiji Sato and
                  Yutaka Otsuka},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Automating a Part of the Assessment of a University using Excel},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {76--81},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347821},
  doi          = {10.1145/3347709.3347821},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KihiraYTSO19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KontioR19,
  author       = {Jeffrey Kontio and
                  Preston Radtke},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {An A11Y-ance},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {82--85},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347797},
  doi          = {10.1145/3347709.3347797},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KontioR19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KoorieJ19,
  author       = {Cristina Koorie and
                  Devin Jayetileke},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Jamf is {A} Verb, Have you been Jamfed?},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {210--212},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347833},
  doi          = {10.1145/3347709.3347833},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KoorieJ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lenz19,
  author       = {Kristi Lenz},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Communication Skills and Teaming are a Project Manager's Best Tools},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {36--39},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3357219},
  doi          = {10.1145/3347709.3357219},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lenz19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lineberry19,
  author       = {Rebekah Lineberry},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Solve and Evolve: Practical Applications for Knowledge-Centered Service},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {70--75},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347793},
  doi          = {10.1145/3347709.3347793},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lineberry19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McGrath19,
  author       = {Owen G. McGrath},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {{AR/VR} Strategy Considerations for Academic Computing Services},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {15--18},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347783},
  doi          = {10.1145/3347709.3347783},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McGrath19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McMahon19,
  author       = {Russell E. McMahon},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Improvisation for the Rest of Us and Those Who Want to Be Better Communicators},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {104--109},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347800},
  doi          = {10.1145/3347709.3347800},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McMahon19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MeyerSM19,
  author       = {Deb Meyer and
                  Josh Savoy and
                  Patti A. Mitch},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Building Bridges to Outstanding Customer Service},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {213--227},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347815},
  doi          = {10.1145/3347709.3347815},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MeyerSM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Mikeal19,
  author       = {Adam Mikeal},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {From Patient to Population},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {155--159},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347779},
  doi          = {10.1145/3347709.3347779},
  timestamp    = {Sun, 25 Oct 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Mikeal19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MishimaNHT19,
  author       = {Kazuhiro Mishima and
                  Takahiro Nemoto and
                  Yoichi Hagiwara and
                  Takahiko Tsujisawa},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {First Year's Actual Operational Results of Efficient Security Measure
                  System with Automatic Isolation in {TUAT}},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {121--124},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347809},
  doi          = {10.1145/3347709.3347809},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MishimaNHT19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Morreale19,
  author       = {Edward Morreale},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Think Like a Scientist, Solve Like a Sleuth! An Introduction to Troubleshooting
                  Theory, and How to Make it Accessible to Others},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {190--192},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347810},
  doi          = {10.1145/3347709.3347810},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Morreale19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Moul19,
  author       = {Katelin A. Moul},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Avoid Phishing Traps},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {199--208},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347774},
  doi          = {10.1145/3347709.3347774},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Moul19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Nishiyama19,
  author       = {Mo Nishiyama},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Cook 'em Like Gumbo},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {57--60},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347784},
  doi          = {10.1145/3347709.3347784},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Nishiyama19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Nishiyama19a,
  author       = {Mo Nishiyama},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Productivity Pants},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {66},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347795},
  doi          = {10.1145/3347709.3347795},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Nishiyama19a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Nolen19,
  author       = {Beth Lynn Nolen},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Developing Technology Training Videos},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {112--116},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347787},
  doi          = {10.1145/3347709.3347787},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Nolen19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OchiTC19,
  author       = {Mitchell Ochi and
                  Judy Toma and
                  Claire Chun},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Draft Day: How Lessons from Fantasy Football Can Teach About Staffing},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {193--195},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347834},
  doi          = {10.1145/3347709.3347834},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OchiTC19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OkumuraF19,
  author       = {Masaru Okumura and
                  Sho Fujimura},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {How Do you Migrate your System to the Cloud Environment? An Example
                  of Conversion from Silo Type to Horizontal Type},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {51--56},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347802},
  doi          = {10.1145/3347709.3347802},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OkumuraF19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Owens19,
  author       = {Karl V. Owens},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Organizing Decentralized Helpdesks},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {160--164},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347801},
  doi          = {10.1145/3347709.3347801},
  timestamp    = {Mon, 30 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Owens19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OwensSW19,
  author       = {Karl V. Owens and
                  Michael Suskin and
                  Chris Wiesemann},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Bringing Campus Experience to Online Classes},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {61--63},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347831},
  doi          = {10.1145/3347709.3347831},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/OwensSW19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PalumboH19,
  author       = {Timothy Palumbo and
                  Grant Hittinger},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {How Student Workers Saved the Day},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {89--96},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347804},
  doi          = {10.1145/3347709.3347804},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/PalumboH19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Petersen19,
  author       = {Kirsten Petersen},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {It Takes an {IT} Village to Raise a Service Desk},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {148--151},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347832},
  doi          = {10.1145/3347709.3347832},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Petersen19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PetersenWC19,
  author       = {Kirsten Petersen and
                  Andrew Wheeler and
                  Max Cohen},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Creating a "Phoenix" Service Desk},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {228--235},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347829},
  doi          = {10.1145/3347709.3347829},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/PetersenWC19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Rogers19,
  author       = {Vicki Rogers},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Teaching an Old Yellow Jacket New Tricks - Adopting Change Management},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {180--187},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347803},
  doi          = {10.1145/3347709.3347803},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Rogers19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ShimayoshiKF19,
  author       = {Takao Shimayoshi and
                  Yoshiaki Kasahara and
                  Naomi Fujimura},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Renovation of the Office 365 environment in Kyushu University: Integration
                  of Account Management and Authentication},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {135--139},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347819},
  doi          = {10.1145/3347709.3347819},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/ShimayoshiKF19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sobczak19,
  author       = {Carol Currie Sobczak},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Building an Information Technology Professional Development Program
                  from Scratch},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {3--5},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347773},
  doi          = {10.1145/3347709.3347773},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Sobczak19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SpigelmyerA19,
  author       = {Alexa J. Spigelmyer and
                  Julio G. Appling},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {You're (Probably) Not Bad at Your Job: Impostor Syndrome and {IT}
                  Work},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {67},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347798},
  doi          = {10.1145/3347709.3347798},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SpigelmyerA19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SpigelmyerH19,
  author       = {Alexa J. Spigelmyer and
                  Darren Hron},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Re-Planting All Your Trees in One Forest: Deploying an Enterprise
                  Wide Active Directory at Penn State},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {6--9},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347781},
  doi          = {10.1145/3347709.3347781},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SpigelmyerH19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/StockettP19,
  author       = {Jessica Stockett and
                  Joel F. W. Price},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {A Less Dangerous "Ask Us Anything"},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {188--189},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347808},
  doi          = {10.1145/3347709.3347808},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/StockettP19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Tschopik19,
  author       = {Ella Tschopik},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Improving Leadership Through Improv},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {68--69},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347786},
  doi          = {10.1145/3347709.3347786},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Tschopik19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WalkerNDD19,
  author       = {Corin Walker and
                  Tomeka Nolen and
                  Jinlan Du and
                  Heather Davis},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Applying Design Thinking},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {19},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347775},
  doi          = {10.1145/3347709.3347775},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WalkerNDD19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WardGRJ19,
  author       = {Shamar Ward and
                  Mechelle Gittens and
                  Nicholas Rock and
                  Keone James},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {CampusEMonitor: Intelligent Campus Environment Room Monitoring System},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {165--172},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347825},
  doi          = {10.1145/3347709.3347825},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/WardGRJ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Watters19,
  author       = {Audrey Watters},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Cybernetic Education: The History of the Future of Teaching Machines},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {1},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347768},
  doi          = {10.1145/3347709.3347768},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Watters19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/YamaokaYNM19,
  author       = {Hiromi Yamaoka and
                  Kazuki Yamamoto and
                  Takayuki Nagai and
                  Hideo Masuda},
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Case Study of Implementing an {IT} Service Desk Ticketing System at
                  Small Computer Center},
  booktitle    = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  pages        = {140--144},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3347709.3347820},
  doi          = {10.1145/3347709.3347820},
  timestamp    = {Wed, 30 Oct 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/YamaokaYNM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/siguccs/2019,
  editor       = {Bob Haring{-}Smith and
                  Keith "Mac" McIntosh and
                  Becky Lineberry},
  title        = {Proceedings of the 2019 {ACM} {SIGUCCS} Annual Conference, {SIGUCCS}
                  2019, New Orleans, LA, USA, November 03-06, 2019},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://dl.acm.org/citation.cfm?id=3347709},
  isbn         = {978-1-4503-5774-6},
  timestamp    = {Tue, 15 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/2019.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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