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@inproceedings{DBLP:conf/sigdoc/AkisBCEKS03,
  author       = {Jennifer Wells Akis and
                  Stephanie Brucker and
                  Virginia Chapman and
                  Layne Ethington and
                  Robert J. Kuhns and
                  P. J. Schemenaur},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Authoring translation-ready documents: is software the answer?},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {39--44},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944878},
  doi          = {10.1145/944868.944878},
  timestamp    = {Tue, 06 Nov 2018 11:07:46 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/AkisBCEKS03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Albers03,
  author       = {Michael J. Albers},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Multidimensional analysis for custom content for multiple audiences},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {1--5},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944870},
  doi          = {10.1145/944868.944870},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Albers03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Amponsah03,
  author       = {Kofi Amponsah},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Patterns of communication and the implications for learning among
                  two distributed-education student teams},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {20--27},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944874},
  doi          = {10.1145/944868.944874},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Amponsah03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Crawford03,
  author       = {Vanadis Crawford},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Setting performance expectations for technical communicators},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {206--209},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944912},
  doi          = {10.1145/944868.944912},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Crawford03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Faber03,
  author       = {Brenton D. Faber},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Technologizing change: rhetoric of software implementation at a university
                  campus},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {171--177},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944906},
  doi          = {10.1145/944868.944906},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Faber03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Fraley03,
  author       = {Liz Fraley},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Beyond theory: making single-sourcing actually work},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {52--59},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944880},
  doi          = {10.1145/944868.944880},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Fraley03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/GauraN03,
  author       = {Elena I. Gaura and
                  Robert M. Newman},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Using {AI} techniques to aid hypermedia design},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {100--104},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944890},
  doi          = {10.1145/944868.944890},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/GauraN03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Hart-Davidson03,
  author       = {William Hart{-}Davidson},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Seeing the project: mapping patterns of intra-team communication events},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {28--34},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944875},
  doi          = {10.1145/944868.944875},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Hart-Davidson03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Hendricks03,
  author       = {Richard Hendricks},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Feature guides: improving usability for end users},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {155--159},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944902},
  doi          = {10.1145/944868.944902},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Hendricks03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/HernandezG03,
  author       = {Nicolas Hernandez and
                  Brigitte Grau},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {What is this text about?},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {117--124},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944894},
  doi          = {10.1145/944868.944894},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/HernandezG03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/HuangT03,
  author       = {Shihong Huang and
                  Scott R. Tilley},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Towards a documentation maturity model},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {93--99},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944888},
  doi          = {10.1145/944868.944888},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/HuangT03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Jackson03,
  author       = {Sue Jackson},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {How interdisciplinary teams created company-wide section 508 accessibility
                  guidelines for writers},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {140--142},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944898},
  doi          = {10.1145/944868.944898},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Jackson03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Kaner03,
  author       = {Cem Kaner},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Liability for defective documentation},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {192--197},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944910},
  doi          = {10.1145/944868.944910},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Kaner03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/KantnerSR03,
  author       = {Laurie Kantner and
                  Deborah Hinderer Sova and
                  Stephanie Rosenbaum},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Alternative methods for field usability research},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {68--72},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944883},
  doi          = {10.1145/944868.944883},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/KantnerSR03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/LeeG03,
  author       = {Kwang Bok Lee and
                  Roger A. Grice},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {An adaptive viewing application for the web on personal digital assistants},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {125--132},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944895},
  doi          = {10.1145/944868.944895},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/LeeG03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/MacKinnonM03,
  author       = {Neil MacKinnon and
                  Steve Murphy},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Designing {UML} diagrams for technical documentation},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {105--112},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944891},
  doi          = {10.1145/944868.944891},
  timestamp    = {Sun, 19 Jan 2025 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/MacKinnonM03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Mirel03,
  author       = {Barbara Mirel},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {General hospital: modeling complex problem solving in complex work
                  system},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {60--67},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944882},
  doi          = {10.1145/944868.944882},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Mirel03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/NewmanG03,
  author       = {Robert M. Newman and
                  Elena I. Gaura},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Formal design of {SMIL} presentations},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {113--116},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944892},
  doi          = {10.1145/944868.944892},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/NewmanG03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/NguyenM03,
  author       = {Tien Nhut Nguyen and
                  Ethan V. Munson},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {The software concordance: a new software document management environment},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {198--205},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944911},
  doi          = {10.1145/944868.944911},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/NguyenM03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/NovickW03,
  author       = {David G. Novick and
                  Karen Ward},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {An interaction initiative model for documentation},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {80--85},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944886},
  doi          = {10.1145/944868.944886},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/NovickW03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/PaganelliM03,
  author       = {C{\'{e}}line Paganelli and
                  Evelyne Mounier},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Information retrieval in technical documents: from the user's query
                  to the information-unit tagging},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {133--139},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944896},
  doi          = {10.1145/944868.944896},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/PaganelliM03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Pierce03,
  author       = {Rob Pierce},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Optimizing your documentation with the help of technical support},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {6--11},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944871},
  doi          = {10.1145/944868.944871},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Pierce03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/PowerM03,
  author       = {Norah Power and
                  Tony Moynihan},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {A theory of requirements documentation situated in practice},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {86--92},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944887},
  doi          = {10.1145/944868.944887},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/PowerM03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Priestley03,
  author       = {Michael Priestley},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Scenario-based and model-driven information development with {XML}
                  {DITA}},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {45--51},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944879},
  doi          = {10.1145/944868.944879},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Priestley03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/RiveraTW03,
  author       = {Theodore Rivera and
                  Adam Tate and
                  Scott A. Will},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Actively involving our information development teams with clients},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {167--170},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944904},
  doi          = {10.1145/944868.944904},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/RiveraTW03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Russell03,
  author       = {John Russell},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Making it personal: information that adapts to the reader},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {160--166},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944903},
  doi          = {10.1145/944868.944903},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Russell03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/SeifertC03,
  author       = {Leah Ann Seifert and
                  Vanadis Crawford},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Managing innovation: 15 minutes of fame},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {210--213},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944913},
  doi          = {10.1145/944868.944913},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/SeifertC03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Slattery03,
  author       = {Shaun Slattery},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Research methods for revealing patterns of mediation},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {35--38},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944876},
  doi          = {10.1145/944868.944876},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Slattery03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Spinuzzi03,
  author       = {Clay Spinuzzi},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Using a handheld {PC} to collect and analyze observational data},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {73--79},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944884},
  doi          = {10.1145/944868.944884},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Spinuzzi03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Spinuzzi03a,
  author       = {Clay Spinuzzi},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Knowledge circulation in a telecommunications company: a preliminary
                  survey},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {178--183},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944907},
  doi          = {10.1145/944868.944907},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Spinuzzi03a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Tilley03,
  author       = {Scott R. Tilley},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Computer documentation for senior citizens},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {143--146},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944899},
  doi          = {10.1145/944868.944899},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Tilley03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/TilleyH03,
  author       = {Scott R. Tilley and
                  Shihong Huang},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {A qualitative assessment of the efficacy of {UML} diagrams as a form
                  of graphical documentation in aiding program understanding},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {184--191},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944908},
  doi          = {10.1145/944868.944908},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/TilleyH03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/WardN03,
  author       = {Karen Ward and
                  David G. Novick},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Hands-free documentation},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {147--154},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944900},
  doi          = {10.1145/944868.944900},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/WardN03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Williams03,
  author       = {Ashley Williams},
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Examining the use case as genre in software development and documentation},
  booktitle    = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  pages        = {12--19},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868.944872},
  doi          = {10.1145/944868.944872},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Williams03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/sigdoc/2003,
  editor       = {Susan B. Jones and
                  David G. Novick},
  title        = {Proceedings of the 21st annual international conference on Documentation,
                  {SIGDOC} 2003, San Francisco, CA, USA, October 12-15, 2003},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/944868},
  doi          = {10.1145/944868},
  isbn         = {1-58113-696-X},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/2003.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}