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@inproceedings{DBLP:conf/sigdoc/AbrahamDH00,
  author       = {Lissy Abraham and
                  Susanna Dyer and
                  Stella Hackell},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Guidelines for writing {HTML} help},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {453--462},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504867},
  timestamp    = {Tue, 27 Nov 2018 10:40:38 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/AbrahamDH00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/AlbersK00,
  author       = {Michael J. Albers and
                  Loel Kim},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {User web browsing characteristics using palm handhelds for information
                  retrieval},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {125--135},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504820},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/AlbersK00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Barchilon00,
  author       = {Marian G. Barchilon},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Craft, romantic, rhetorical: traditions that have shaped our identities},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {291--293},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504844},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Barchilon00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Barnum00,
  author       = {Carol M. Barnum},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Building a team for user-centered design},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {325--332},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504851},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Barnum00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Berglund00,
  author       = {Erik Berglund},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Writing for adaptable documentation},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {497--508},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504872},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Berglund00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Blicq00,
  author       = {Ron Blicq},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {A peak into the past: 90 years of technical communication},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {281--289},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504843},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Blicq00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Bockus00,
  author       = {Dennis Bockus},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Editing to improve online information},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {137--143},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504822},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Bockus00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/CameronBB00,
  author       = {Brian Cameron and
                  Mary Beam and
                  Paul Beam II},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Creation, costs and management: the measure of full-service online
                  learning},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {99--109},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504816},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/CameronBB00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Chamberland00,
  author       = {Luc A. Chamberland},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Evolution of the writer's role},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {1--6},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504802},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Chamberland00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Davis00,
  author       = {Marjorie T. Davis},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Technical communication degrees for the 21st century},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {69--74},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504810},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Davis00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Dicks00,
  author       = {R. Stanley Dicks},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {The paradox of information: control versus chaos in managing documentation
                  projects with multiple audiences},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {253--259},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504839},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Dicks00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/DykeW00,
  author       = {Julie Dyke and
                  Patricia G. Wojahn},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Getting "dissed": technical communicators in interdisciplinary engineering
                  teams},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {7--23},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504803},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/DykeW00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/FeinbergM00,
  author       = {Susan Feinberg and
                  Margaret Murphy},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Applying cognitive load theory to the design of web-based instruction},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {353--360},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504855},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/FeinbergM00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Floyd00,
  author       = {Raymond E. Floyd},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {"...but can you prove it"?},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {309--313},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504848},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Floyd00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/GaalGSS00,
  author       = {Anna Gaal and
                  David Gillette and
                  Nancy Sadusky{-}Krantz and
                  Sherry Steward},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {The politics, problems, and practicalities of serving as effective
                  user advocate in an obstinate organization},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {111--124},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504818},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/GaalGSS00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/GatzemeierM00,
  author       = {Felix H. Gatzemeier and
                  Oliver Meyer},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Making complex document structures accessible through templates},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {509--519},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504873},
  timestamp    = {Fri, 29 Mar 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/GatzemeierM00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/GeislerR00,
  author       = {Cheryl Geisler and
                  Edwin H. Rogers},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Technological mediation for design collaboration},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {395--405},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504860},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/GeislerR00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/GibsonBTH00,
  author       = {Jane Whitney Gibson and
                  Charles W. Blackwell and
                  Dana V. Tesone and
                  Richard M. Hodgetts},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Cyberteaming: developing the online educational team},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {87--92},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504814},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/GibsonBTH00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/GouldZY00,
  author       = {Emilie West Gould and
                  Norhayati Zakaria and
                  Shafiz Affendi Mohd. Yusof},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Applying culture to website design: a comparison of Malaysian and
                  {US} websites},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {161--171},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504826},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/GouldZY00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Grady00,
  author       = {Helen M. Grady},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Web site design: a case study in usability testing using paper prototypes},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {39--45},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504806},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Grady00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/GravelineGD00,
  author       = {Angela Graveline and
                  Cheryl Geisler and
                  Michael M. Danchak},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Teaming together apart: emergent patterns of media use in collaboration
                  at a distance},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {381--393},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504859},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/GravelineGD00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Green00a,
  author       = {Robin Green},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {What you installed is what you see: help navigation in modular software
                  products},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {521--533},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504875},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Green00a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Green00b,
  author       = {Robin Green},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Documentation meets version control: an automated backup system for
                  HTML-based help},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {541--548},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504878},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Green00b.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/GriceS00,
  author       = {Roger A. Grice and
                  Larry Strianese},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Learning and building strategies with computer games},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {535--540},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504876},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/GriceS00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Hailey00,
  author       = {David E. Hailey Jr.},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {A case for monster media},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {623--630},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504888},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Hailey00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/HakimS00,
  author       = {Jack Hakim and
                  Tom Spitzer},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Effective prototyping for usability},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {47--54},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504807},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/HakimS00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/HayhoeC00,
  author       = {George F. Hayhoe and
                  Kim Sydow Campbell},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Journals in professional, technical, and scientific communication:
                  where are we now and where are we going?},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {203--204},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504833},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/HayhoeC00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/HouseL00,
  author       = {Tip House and
                  Deb Lewis},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {The migration to electronic documents at {OCLC}},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {611--621},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504887},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/HouseL00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Hysell00a,
  author       = {Deborah Hysell},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Global teamwork for a global resource},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {173--183},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504827},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Hysell00a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Kostur00,
  author       = {Pamela Kostur},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Information modeling for single sourcing},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {333--342},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504852},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Kostur00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Kruithof00,
  author       = {Nizanne Kruithof},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Developing user support systems in multidisciplinary teams-new opportunities,
                  new challenges},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {367--380},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504857},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Kruithof00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Krull00,
  author       = {Robert Krull},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Is more beta better?},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {301--308},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504847},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Krull00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/LinderI00,
  author       = {Andrew Linder and
                  Abroad Ibrahim},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Building cross-disciplinary teams in higher education institutions},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {81--86},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504812},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/LinderI00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/LockhartM00,
  author       = {Scott Lockhart and
                  Rahul Mehrotra},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Writing as software development: making meaning before, after, and
                  of the code},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {205--219},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504835},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/LockhartM00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Longo00,
  author       = {Bernadette Longo},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {What kind of knowledge gets deposited in textbooks?},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {295--300},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504845},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Longo00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Magyar00,
  author       = {Miki Magyar},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {I have a little list: the ten indispensables},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {261--267},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504840},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Magyar00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Magyar00a,
  author       = {Miki Magyar},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Automating software documentation: a case study},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {549--558},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504879},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Magyar00a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/McNay00,
  author       = {Heather E. McNay},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Corporate Intranets: building communities with data},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {197--201},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504831},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/McNay00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Means-Zachry00,
  author       = {Tiffany Means{-}Zachry},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Publications management from an ecological perspective: three documentation
                  case studies},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {443--451},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504865},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Means-Zachry00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Moran00,
  author       = {Thomas P. Moran},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Using distance education to teach introductory multimedia design and
                  production},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {93--98},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504815},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Moran00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Murphy00,
  author       = {Stephen Murphy},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {The paragraph: the weak link in technical communication?},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {477--482},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504869},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Murphy00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Newman00,
  author       = {Robert M. Newman},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Team accessible methods for production of safety critical hypermedia
                  documentation},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {239--251},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504837},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Newman00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/NormarkACKSS00,
  author       = {Kurt N{\o}rmark and
                  Max Andersen and
                  Claus Christensen and
                  Vathanan Kumar and
                  S{\o}ren Staun{-}Pedersen and
                  Kristian S{\o}rensen},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Elucidative programming in Java},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {483--495},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504871},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/NormarkACKSS00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Novick00,
  author       = {David G. Novick},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Testing documentation with "low-tech" simulation},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {55--68},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504808},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Novick00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Novick00a,
  author       = {David G. Novick},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {A why-what-how tool for development and documentation of operating
                  procedures},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {559--570},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504880},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Novick00a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/PriestleyU00,
  author       = {Michael Priestley and
                  Mary Hunter Utt},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {A unified process for software and documentation development},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {221--238},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504836},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/PriestleyU00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/RameyM00,
  author       = {Janis Ramey and
                  Marlene Miller},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {High-tech publications need old-fashioned editing},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {145--154},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504823},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/RameyM00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Rubens00,
  author       = {Brenda Rubens},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Reactions of computer savvy users to information on the intranet},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {191--196},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504830},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Rubens00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/RubensS00,
  author       = {Philip Rubens and
                  Sherry Southard},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Using new technologies for communication and learning},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {185--189},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504829},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/RubensS00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/RuthfordR00,
  author       = {Marcia A. Ruthford and
                  Judith Ramey},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {The design response to usability test findings: a case study based
                  on artifacts and interviews},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {315--323},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504849},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/RuthfordR00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Schmidt00,
  author       = {Bonnie Langford Schmidt},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {You can go home again: successful telecommuting for the technical
                  communicator},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {25--37},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504804},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Schmidt00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Scott00,
  author       = {Kendall V. Scott},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {The technical writer as software process catalyst},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {269--280},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504841},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Scott00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/SmartRW00,
  author       = {Karl L. Smart and
                  Judy Cossell Rice and
                  Larry E. Wood},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Meeting the needs of users: toward a semiotics of the web},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {593--605},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504884},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/SmartRW00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Sonnenschein00,
  author       = {David Sonnenschein},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Technology as a tool for attaining music cognition},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {361--366},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504856},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Sonnenschein00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Spinuzzi00,
  author       = {Clay Spinuzzi},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Investigating the technology-work relationship: a critical comparison
                  of three qualitative field methods},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {419--432},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504863},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Spinuzzi00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/SteehouderKU00,
  author       = {Micha{\"{e}}l F. Steehouder and
                  Joyce Karreman and
                  Nicole Ummelen},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Making sense of step-by-step procedures},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {463--475},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504868},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/SteehouderKU00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Stieren00,
  author       = {Carl Stieren},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Creating single-sourced tutorials},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {343--351},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504853},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Stieren00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Swarts00,
  author       = {Jason Swarts},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Document collaboration and tacit knowledge},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {407--418},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504861},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Swarts00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/WeiseTP00,
  author       = {Judith Weise and
                  Tony Tambasco and
                  Anthony Parcero},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Technological enhancement and design changes: the process of migrating
                  computer-based instruction of an 8th century poem to a 21st century
                  environment},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {607--609},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504886},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/WeiseTP00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Williams00,
  author       = {Julia M. Williams},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Transformations in technical communication pedagogy: engineering,
                  writing, and the {ABET} engineering criteria 2000},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {75--79},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504811},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Williams00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Williams00a,
  author       = {Ceri Williams},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Expanding information accessibility: combining process and procedural
                  information, and using multiple access routes in {HTML} help},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {571--579},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504882},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Williams00a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Winn00,
  author       = {Wendy Winn},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {The persuasive power of pathos in e-commerce web design: a new area
                  for research},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {155--160},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504824},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Winn00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/Zachry00,
  author       = {Mark Zachry},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {The ecology of an online education site in professional communication},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {433--442},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504864},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/Zachry00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigdoc/ZimmermanW00,
  author       = {Donald E. Zimmerman and
                  Pat Walls},
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Exploring navigational patterns on the web},
  booktitle    = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  pages        = {581--591},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504883},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/ZimmermanW00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/sigdoc/2000,
  editor       = {Susan B. Jones and
                  Beth Weise Moeller and
                  Michael Priestley and
                  Bernadette Longo},
  title        = {Proceedings of {IEEE} Professional Communication Society International
                  Professional Communication Conference and Proceedings of the 18th
                  Annual {ACM} International Conference on Computer Documentation: Technology
                  {\&} Teamwork, Cambridge, Massachusetts, USA, September 24-27,
                  2000},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://dl.acm.org/citation.cfm?id=504800},
  isbn         = {0-7803-6431-7},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sigdoc/2000.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}