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@inproceedings{DBLP:conf/ifip8-2/Alter08,
  author       = {Steven Alter},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Service System Innovation},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {61--80},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_5},
  doi          = {10.1007/978-0-387-09768-8\_5},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/Alter08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/AlterGLLR08,
  author       = {Steven Alter and
                  Uri Gal and
                  David Lipien and
                  Kalle Lyytinen and
                  Nancy L. Russo},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Information Systems and the Service Economy: {A} Multidimensional
                  Perspective},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {349--352},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_26},
  doi          = {10.1007/978-0-387-09768-8\_26},
  timestamp    = {Sun, 25 Oct 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/AlterGLLR08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/AmanN08,
  author       = {Aini Aman and
                  Brian Nicholson},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Mind the Gap! Understanding Knowledge in Global Software Teams},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {321--330},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_23},
  doi          = {10.1007/978-0-387-09768-8\_23},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/AmanN08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/AndersenA08,
  author       = {Synn{\o}ve Thomassen Andersen and
                  Margunn Aanestad},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Possibilities and Challenges of Transition to Ambulant Health Service
                  Delivery with {ICT} Support in Psychiatry},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {129--141},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_9},
  doi          = {10.1007/978-0-387-09768-8\_9},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/AndersenA08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/AtkinsonB08,
  author       = {Christopher Atkinson and
                  Laurence D. Brooks},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Rhizomatic Informatics: The Case of Ivy University},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {81--101},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_6},
  doi          = {10.1007/978-0-387-09768-8\_6},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/AtkinsonB08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/BarrettD08,
  author       = {Michael I. Barrett and
                  Elizabeth J. Davidson},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Exploring the Diversity of Service Worlds in the Service Economy},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {1--10},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_1},
  doi          = {10.1007/978-0-387-09768-8\_1},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/BarrettD08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/BarrettHO08,
  author       = {Michael I. Barrett and
                  C. R. Hinings and
                  Eivor Oborn},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Legitimacy Management and Trust in Offshoring Information Technology
                  Services},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {283--299},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_20},
  doi          = {10.1007/978-0-387-09768-8\_20},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/BarrettHO08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/Bernardi08,
  author       = {Roberta Bernardi},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {A Multivocal and Multilevel Institutionalist Perspective to Analyze
                  Information Technology-Enabled Change in the Public Service in Africa},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {271--280},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_19},
  doi          = {10.1007/978-0-387-09768-8\_19},
  timestamp    = {Tue, 30 Nov 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/Bernardi08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/ButlerEM08,
  author       = {Tom Butler and
                  Bill Emerson and
                  Damien McGovern},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Compliance-as-a-Service in Information Technology Manufacturing Organizations:
                  An Exploratory Case Study},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {43--59},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_4},
  doi          = {10.1007/978-0-387-09768-8\_4},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/ButlerEM08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/CarterTT08,
  author       = {Michelle Carter and
                  Hirotoshi Takeda and
                  Duane P. Truex},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {An Epistemology of Organizational Emergence: The Tripartite Domains
                  of Organizational Discourse and the Servitization of {IBM}},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {367--370},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_30},
  doi          = {10.1007/978-0-387-09768-8\_30},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/CarterTT08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/ChiassonFKLL08,
  author       = {Mike W. Chiasson and
                  Donal Flynn and
                  Bonnie Kaplan and
                  Pascale Lehoux and
                  Cynthia LeRouge},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {eHealth: Redefining Health Care in the Light of Technology},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {357--362},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_28},
  doi          = {10.1007/978-0-387-09768-8\_28},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/ChiassonFKLL08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/ConstantinidesB08,
  author       = {Panos Constantinides and
                  Frank Blackler},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Co-Orienting the Object: An Activity-Theoretical Analysis of the UK's
                  National Program for Information Technology},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {259--270},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_18},
  doi          = {10.1007/978-0-387-09768-8\_18},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/ConstantinidesB08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/CuthbertPM08,
  author       = {Rachel Cuthbert and
                  Paris Pennesi and
                  Duncan C. McFarlane},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {A Case Study Approach to Examining Service Information Requirements},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {383--385},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_34},
  doi          = {10.1007/978-0-387-09768-8\_34},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/CuthbertPM08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/DevadossC08,
  author       = {Paul Raj Devadoss and
                  Mike W. Chiasson},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Complicating Utopian and Dystopian Views of Automation: An Investigation
                  of the Work and Knowledge Involved in the Call Center Offshoring Industry
                  in India},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {331--339},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_24},
  doi          = {10.1007/978-0-387-09768-8\_24},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/DevadossC08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/FellerFLN08,
  author       = {Joseph Feller and
                  Patrick Finnegan and
                  Bj{\"{o}}rn Lundell and
                  Olof Nilsson},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {The Servicitization of Peer Production: Reflections on the Open Source
                  Software Experience},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {353--355},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_27},
  doi          = {10.1007/978-0-387-09768-8\_27},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/FellerFLN08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/FuenteCD08,
  author       = {Roger F. A. van Daalen Fuente and
                  Mike W. Chiasson and
                  Paul Raj Devadoss},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Virtuality and Non-Virtuality in Remote Stock Trading},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {159--172},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_11},
  doi          = {10.1007/978-0-387-09768-8\_11},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/FuenteCD08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/GermonprezH08,
  author       = {Matt Germonprez and
                  Dirk S. Hovorka},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {The Information Services View},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {365--366},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_29},
  doi          = {10.1007/978-0-387-09768-8\_29},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/GermonprezH08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/GregoryP08,
  author       = {Robert W. Gregory and
                  Michael Prifling},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {How Information Systems Providers Develop and Manage Expertise and
                  Leverage Their Client Relationships for Competitive Advantage},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {311--319},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_22},
  doi          = {10.1007/978-0-387-09768-8\_22},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/GregoryP08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/Komporozos-Athanasiou08,
  author       = {Aris Komporozos{-}Athanasiou},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Information Technology Outsourcing in the Service Economy: Client
                  Maturity and Knowledge/Power Asymmetries},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {301--310},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_21},
  doi          = {10.1007/978-0-387-09768-8\_21},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/Komporozos-Athanasiou08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/LoebbeckeHG08,
  author       = {Claudia Loebbecke and
                  Claudio Huyskens and
                  Janis L. Gogan},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Emerging Technologies in the Service Sector: An Early Exploration
                  of Item-Level {RFID} on the Fashion Sales Floor},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {189--198},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_13},
  doi          = {10.1007/978-0-387-09768-8\_13},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/LoebbeckeHG08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/MaldonadoT08,
  author       = {Edgar A. Maldonado and
                  Andrea Hoplight Tapia},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Analyzing Public Open Source Policy: The Case Study of Venezuela},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {249--257},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_17},
  doi          = {10.1007/978-0-387-09768-8\_17},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/MaldonadoT08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/MiscioneA08,
  author       = {Gianluca Miscione and
                  Margunn Aanestad},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Organizational Learning in Health Care: Situating Free and Open Source
                  Software},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {372--373},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_31},
  doi          = {10.1007/978-0-387-09768-8\_31},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/MiscioneA08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/Petrakaki08,
  author       = {Dimitra I. Petrakaki},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {E-Government and Changes in the Public Sector: The Case of Greece},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {213--227},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_15},
  doi          = {10.1007/978-0-387-09768-8\_15},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/Petrakaki08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/RamillerC08,
  author       = {Neil C. Ramiller and
                  Mike W. Chiasson},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {The Service Behind the Service: Sensegiving in the Service Economy},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {117--126},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_8},
  doi          = {10.1007/978-0-387-09768-8\_8},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/RamillerC08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/RamillerDWS08,
  author       = {Neil C. Ramiller and
                  Elizabeth J. Davidson and
                  Erica L. Wagner and
                  Steve Sawyer},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Turning Products into Services and Services into Products: Contradictory
                  Implications of Information Technology in the Service Economy},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {343--348},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_25},
  doi          = {10.1007/978-0-387-09768-8\_25},
  timestamp    = {Sun, 06 Oct 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/RamillerDWS08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/SawyerY08,
  author       = {Steve Sawyer and
                  Fuyu Yi},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {The Computerization of Service: Evidence of Information and Communication
                  Technologies in Real Estate},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {199--209},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_14},
  doi          = {10.1007/978-0-387-09768-8\_14},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/SawyerY08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/ShenG08,
  author       = {Yide Shen and
                  Michael Gallivan},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {The Influence of Subgroup Dynamics on Knowledge Coordination in Distributed
                  Software Development Teams: {A} Transactive Memory System and Group
                  Faultline Perspective},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {103--116},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_7},
  doi          = {10.1007/978-0-387-09768-8\_7},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/ShenG08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/TanTT08,
  author       = {Wee{-}Kek Tan and
                  Chuan{-}Hoo Tan and
                  Hock{-}Hai Teo},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Understanding the Exchange Intention of an Individual Blogger},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {375--378},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_32},
  doi          = {10.1007/978-0-387-09768-8\_32},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/TanTT08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/TapiaO08,
  author       = {Andrea Hoplight Tapia and
                  Julio Angel Ortiz},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Bandwithing Together: Municipalities as Service Providers in a Policy
                  Environment},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {229--248},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_16},
  doi          = {10.1007/978-0-387-09768-8\_16},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/TapiaO08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/TongXP08,
  author       = {Yu Tong and
                  Lingling Xu and
                  Shanling Pan},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Toward Understanding the Capability Cycle of Software Process Improvement:
                  {A} Case Study of a Software Service Company},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {379--381},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_33},
  doi          = {10.1007/978-0-387-09768-8\_33},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/TongXP08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/VorakulpipatR08,
  author       = {Chalee Vorakulpipat and
                  Yacine Rezgui},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Exploring the Influence of Socio-Emotional Factors on Knowledge Management
                  Practices: {A} Case Study},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {27--41},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_3},
  doi          = {10.1007/978-0-387-09768-8\_3},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/VorakulpipatR08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/VuokkoK08,
  author       = {Riikka Vuokko and
                  Helena Karsten},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Transforming Work Practices in a Complex Environment},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {143--157},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_10},
  doi          = {10.1007/978-0-387-09768-8\_10},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/VuokkoK08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip8-2/Walsham08,
  author       = {Geoff Walsham},
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {ICTs and Global Working in a Non-Flat World},
  booktitle    = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  pages        = {13--25},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8\_2},
  doi          = {10.1007/978-0-387-09768-8\_2},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/Walsham08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/ifip8-2/2008,
  editor       = {Michael I. Barrett and
                  Elizabeth J. Davidson and
                  Catherine A. Middleton and
                  Janice I. DeGross},
  title        = {Information Technology in the Service Economy: Challenges and Possibilities
                  for the 21st Century - {IFIP} {TC8} {WG8.2} International Working
                  Conference August 10-13, 2008, Toronto, Ontario, Canada},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {267},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-0-387-09768-8},
  doi          = {10.1007/978-0-387-09768-8},
  isbn         = {978-0-387-09767-1},
  timestamp    = {Sun, 21 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip8-2/2008.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}