"Influence of Perceived Risk and Service Recovery on On-Line Shopping: A ..."

Yong Fang, Fengming Tao (2011)

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DOI: 10.1007/978-3-642-15243-6_45

access: closed

type: Part in Book or Collection

metadata version: 2017-05-16

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Yong Fang, Fengming Tao:
Influence of Perceived Risk and Service Recovery on On-Line Shopping: A Dynamic Game of Incomplete Information. Modeling Risk Management in Sustainable Construction 2011: 387-394

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