"Workforce configuration and workflow analysis of an information technology ..."

Kevin Y. K. Ng et al. (2002)

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DOI: 10.1109/TSMCA.2002.807047

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type: Journal Article

metadata version: 2023-09-26

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Kevin Y. K. Ng, A. Ghanmi, M. N. Lam, R. E. Mitchell:
Workforce configuration and workflow analysis of an information technology organization: a queueing network approach. IEEE Trans. Syst. Man Cybern. Part A 32(6): 724-732 (2002)

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