"Quality of Service in Public Transport Based on Customer Satisfaction ..."

Juan de Oña, Rocio de Oña (2015)

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DOI: 10.1287/TRSC.2014.0544

access: closed

type: Journal Article

metadata version: 2020-09-08

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Juan de Oña, Rocio de Oña:
Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches. Transp. Sci. 49(3): 605-622 (2015)

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