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"Predicting subscriber dissatisfaction and improving retention in the ..."
Michael C. Mozer et al. (2000)
- Michael C. Mozer, Richard H. Wolniewicz, David B. Grimes, Eric Johnson, Howard Kaushansky:
Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry. IEEE Trans. Neural Networks Learn. Syst. 11(3): 690-696 (2000)
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