"Live-chat agent assignments to heterogeneous e-customers under imperfect ..."

Paulo B. Góes et al. (2011)

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DOI: 10.1145/2070710.2070715

access: closed

type: Journal Article

metadata version: 2023-03-21

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Paulo B. Góes, Noyan Ilk, Wei T. Yue, J. Leon Zhao:
Live-chat agent assignments to heterogeneous e-customers under imperfect classification. ACM Trans. Manag. Inf. Syst. 2(4): 24:1-24:15 (2011)

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