"Demystifying the Impact of Service Recovery Strategies: Evidence From ..."

Amit Shankar et al. (2024)

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DOI: 10.1109/TEM.2023.3285152

access: closed

type: Journal Article

metadata version: 2024-04-15

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Amit Shankar, Shalini Talwar, Nazrul Islam, Safiya Mukhtar Alshibani, Piyush Sharma:
Demystifying the Impact of Service Recovery Strategies: Evidence From Healthcare and Telecom Sectors. IEEE Trans. Engineering Management 71: 6649-6661 (2024)

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