"Online Reviews-Driven Kano-QFD Method for Service Design."

Chen Chen, Chenxi Zhang, Zeshui Xu (2024)

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DOI: 10.1109/TEM.2024.3387579

access: closed

type: Journal Article

metadata version: 2024-09-08

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Chen Chen, Chenxi Zhang, Zeshui Xu:
Online Reviews-Driven Kano-QFD Method for Service Design. IEEE Trans. Engineering Management 71: 8153-8165 (2024)

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