"Why do consumers with social phobia prefer anthropomorphic customer ..."

Seunga Venus Jin, Seounmi Youn (2021)

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DOI: 10.1016/J.TELE.2021.101644

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type: Journal Article

metadata version: 2022-01-03

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Seunga Venus Jin, Seounmi Youn:
Why do consumers with social phobia prefer anthropomorphic customer service chatbots? Evolutionary explanations of the moderating roles of social phobia. Telematics Informatics 62: 101644 (2021)

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