"I, Chatbot: Modeling the determinants of users' satisfaction and ..."

Muhammad Ashfaq et al. (2020)

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DOI: 10.1016/J.TELE.2020.101473

access: closed

type: Journal Article

metadata version: 2021-04-09

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Muhammad Ashfaq, Jiang Yun, Shubin Yu, Sandra Maria Correia Loureiro:
I, Chatbot: Modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents. Telematics Informatics 54: 101473 (2020)

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