"Assessing Logistics Service Quality in Omni-Channel Retailing Through ..."

Lanhui Cai et al. (2024)

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DOI: 10.3390/SYSTEMS12110466

access: open

type: Journal Article

metadata version: 2024-11-30

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Lanhui Cai, Yanfeng Liu, Polin Lai, Xiaonan Zhu, Kum Fai Yuen, Xueqin Wang:
Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model. Syst. 12(11): 466 (2024)

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