"Call-type dependence in multiskill call centers."

Amel Jaoua, Pierre L'Ecuyer, Louis Delorme (2013)

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DOI: 10.1177/0037549713479405

access: closed

type: Journal Article

metadata version: 2024-10-06

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Amel Jaoua, Pierre L'Ecuyer, Louis Delorme:
Call-type dependence in multiskill call centers. Simul. 89(6): 722-734 (2013)

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