"Expectation-based coopetition approach to service experience design."

Yen-Hao Hsieh, Yuting Lin, Soe-Tsyr Yuan (2013)

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DOI: 10.1016/J.SIMPAT.2013.01.005

access: closed

type: Journal Article

metadata version: 2022-01-03

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Yen-Hao Hsieh, Yuting Lin, Soe-Tsyr Yuan:
Expectation-based coopetition approach to service experience design. Simul. Model. Pract. Theory 34: 64-85 (2013)

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