"Designing a call center with an IVR (Interactive Voice Response)."

Polyna Khudyakov, Paul D. Feigin, Avishai Mandelbaum (2010)

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DOI: 10.1007/S11134-010-9193-Y

access: closed

type: Journal Article

metadata version: 2020-12-29

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Polyna Khudyakov, Paul D. Feigin, Avishai Mandelbaum:
Designing a call center with an IVR (Interactive Voice Response). Queueing Syst. Theory Appl. 66(3): 215-237 (2010)

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